This Shipping Policy explains the delivery terms applicable to purchases made from GE POWER TRADING SDN. BHD. [202301032617 (1526540-D)] (“the Company”, “We”, “Us” or “Our”).
Definitions
For the purposes of this Shipping Policy:
- “Company” refers to GE POWER TRADING SDN. BHD.
- “Goods” refers to products offered for sale through our Service.
- “Order” means a request made by You to purchase Goods from Us.
- “Service” refers to the website, products and related services provided by the Company.
- “You” or “Customer” refers to the person accessing the Service or purchasing Goods from Us.
Shipping Coverage
We currently provide delivery within Malaysia only.
We do not provide international shipping. Orders with delivery addresses outside Malaysia will not be accepted or processed.
Certain remote or restricted locations may be subject to courier service availability. We will contact the customer if an order cannot be delivered to the address provided.
Free Shipping
We provide free standard shipping within Malaysia.
Customers will not be charged a standard delivery fee unless otherwise clearly stated before checkout for a special delivery arrangement or service requested by the customer.
Order Processing
Orders will be processed after payment has been successfully received and verified.
Processing may take longer during:
- Weekends and public holidays.
- Sales or promotional periods.
- Periods of unusually high order volume.
- Product availability checks.
- Payment verification.
- Unexpected operational disruptions.
Orders placed during weekends or public holidays may be processed on the next working day.
Delivery Timeline
Orders are generally expected to be delivered within 7 days after successful order confirmation and payment verification.
The delivery period is an estimate and may be affected by circumstances beyond our reasonable control, including:
- Courier delays.
- Severe weather conditions.
- Public holidays.
- Road closures or transportation disruptions.
- High parcel volumes.
- Incorrect or incomplete delivery details.
- Remote delivery locations.
- Events of force majeure.
We will make reasonable efforts to assist customers if a delivery is significantly delayed.
No Overnight Delivery
We do not provide overnight, same-day or guaranteed next-day delivery.
Customers should place their orders early if the products are required by a particular date. Requests for urgent or overnight delivery may not be accommodated.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient’s full name.
- Valid telephone number.
- House or unit number.
- Street name.
- Postcode.
- City and state.
- Any necessary building or access instructions.
We are not responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or outdated information provided by the customer.
Address Changes
Customers should contact us immediately if they need to change a delivery address.
Address changes cannot be guaranteed after an order has been processed, packed or handed to the courier. Once the parcel has been dispatched, the delivery address may not be changed.
Shipment Tracking
Tracking information may be provided after the order has been dispatched, where available.
Tracking updates are provided by the courier and may not appear immediately. Customers should allow reasonable time for the courier’s system to update.
Delivery Attempts
The courier may contact the customer or make one or more delivery attempts. Customers are responsible for ensuring that someone is available to receive the parcel.
If delivery fails because the customer is unavailable, refuses the parcel or provides incorrect details, the parcel may be returned to us. Additional redelivery arrangements may be subject to further conditions.
Receiving and Inspecting Parcels
Customers should inspect the parcel when it arrives and check for visible signs of damage or tampering.
Where possible, customers should record a clear and continuous unboxing video showing:
- The unopened parcel.
- The shipping label.
- The external packaging.
- The product and included accessories.
- Any visible damage, defect or missing item.
The packaging, shipping label and all included materials should be retained until the order has been checked.
Damaged, Missing or Incorrect Products
If an order arrives damaged, incomplete or incorrect, customers should contact us promptly at gepower_trading@outlook.com with:
- The order number.
- Photographs of the parcel and product.
- The unboxing video.
- A description of the issue.
- Any other relevant supporting evidence.
Eligible requests will be reviewed according to our Return, Refund and Exchange Policy.
Delayed Shipments
A delivery may occasionally take longer than expected. Customers should first review the tracking information and allow reasonable time for courier updates.
If an order has not arrived after the stated delivery period, customers may contact us for assistance. We will make reasonable efforts to investigate the shipment with the courier.
Lost Parcels
If tracking information indicates that a parcel may be lost, we will assist in submitting an enquiry to the courier.
Any replacement or refund will only be considered after the courier investigation and our internal verification have been completed.
Separate Shipments
Orders containing multiple products may occasionally be delivered in separate parcels due to product size, availability or fulfilment arrangements.
Where applicable, separate tracking information may be provided. Receiving one parcel does not necessarily mean that the remaining products are missing.
Risk of Loss
Responsibility for the parcel generally passes to the customer upon successful delivery to the address provided.
The Company is not responsible for parcels lost or damaged after successful delivery due to theft, improper storage, exposure to weather or handling by another person at the delivery address.
Cancellation Before Shipment
Orders may only be cancelled within 12 hours of purchase, provided they have not been processed, packed or shipped.
Once an order has been dispatched, it cannot be cancelled and must be handled according to the applicable Return, Refund and Exchange Policy.
International Shipping
We currently do not offer international delivery. Customers must provide a valid Malaysian delivery address when placing an order.
We are not responsible for arrangements made independently by customers through third-party forwarding companies.
Changes to This Policy
We reserve the right to update this Shipping Policy when necessary. The revised version will be published on our website and will take effect from the stated effective date.
Contact Us
For shipping and delivery enquiries, please contact:
GE POWER TRADING SDN. BHD.
Registration No.: 202301032617 (1526540-D)
Email: gepower_trading@outlook.com